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The Advice Shop is on the Move

posted 28 Jan 2009, 05:37 by myEdinburgh Admin   [ updated 28 Jan 2009, 05:38 ]
The City of Edinburgh Council's Advice Shop is on the move to new premises this summer. The Council has decided to buy out of the lease to rent shop front premises on South Bridge in favour of a move to its own building at 329 High Street.

The move was approved by councillors at yesterday's meeting of the Finance and Resources Committee.

Councillor Paul Edie, Convener of the Health, Social Care & Housing Committee, said:

"Support for Edinburgh's citizens through the economic downturn will be an increasingly pressing issue through the coming months and all the advice services are looking at how they can best respond. We anticipate an increasing demand for debt and benefit advice in particular and are ensuring that we are in good shape to cope with the expected upsurge.

"The move will not only save Council taxpayers money in the long term through saved rent, but will provide a central alternative location, and one which is capable of expansion to cope with the anticipated increase in demand."

The Advice teams will continue to provide a full range of high quality advice on benefit entitlement, debt management, and housing rights. The new location will allow better access to IT support, better communication links and a more modern and customer-friendly environment.

The Advice Shop currently handles more than 33,000 enquiries a year and this is likely to grow in the current economic climate. Modern systems are essential to help the Council to provide a high quality service to cope with the expected increase in those seeking advice.

All existing customers, and other agencies that refer customers, will be notified of new contact details prior to the move.

Source: The City of Edinburgh Council