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Citizens Advice staff brace themselves for surge of calls

posted 31 Dec 2008, 11:26 by myEdinburgh Admin   [ updated 31 Dec 2008, 11:29 ]
Citizens Advice Bureau staff in the Capital have warned they could struggle to deal with a huge surge in calls as they brace themselves for one of their busiest-ever periods.

Citizens Advice Scotland said the effects of the credit crunch will place even more strain on a service which is traditionally busy following Christmas.

With increased redundancies, experts are expecting a rush of debtors looking for advice on coping with the debt they have piled up to pay for the festive period. And the advisory service's office in Edinburgh may not have enough staff for the increased number of expected calls.

A spokesman said: "January is the time that we get an upsurge. This year we are expecting a lot more people to seek advice.

"The greater number of redundancies means that the debt problems are really going to manifest themselves this year. Unfortunately we don't have the resources to increase the number of staff."

Source: Edinburgh Evening News
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